Imagine having a customer-facing website assistant that answers questions instantly and an internal AI teammate your whole team can talk to - trained to write, plan, respond, and execute in your brand voice.
As business owners, we've always wished we could "clone ourselves" - now we can.
And it's scary good.
It's knows your offers, voice, FAQs, processes, and “how we do things here.” It's your own “business brain” that you can use in two very powerful ways:
✅ Answers FAQs instantly
✅ Guides visitors to the right solution
✅ Captures leads + prompts bookings
✅ Handles objections
✅ Keeps the experience consistent 24/7
✅ Writes on-brand content
✅ Generates sales follow-ups & proposals,
✅ Helps train team members
✅ Turns ideas into campaigns and checklists fast
✅ Acts like a searchable, talk-to-it “playbook”
✅ Embed on your website
✅ Add as a chat widget
✅ Create a “Talk to Us” landing page
✅ Link from social + email signature
✅ Share via SMS/text link
✅ QR code for print + events
✅ Voice: users can call it directly
✅ Internal team chat
This video walks you through how to create the audio training that makes your Digital Mind feel natural, confident, and on-brand. You’ll learn exactly what to say, how to structure it, and how to record it so your Digital Mind can communicate clearly.
Your Digital Mind works best when it has clear “rules of the road.” Use this blueprint to define what it is, who it’s for, and what it should do in each mode.
Step 1: Define the two modes
Your Digital Mind works best when it has clear “rules of the road.” Use this blueprint to define what it is, who it’s for, and what it should do in each mode.
Step 2: Copy/paste this blueprint and fill it in
Digital Mind Blueprint
Step 3: Add this “Core Instruction” (works anywhere you use your AI)
You are our AI Delphi Digital Mind. You must stay aligned to our business info, offers, and voice. If information is missing or uncertain, ask one clarifying question or recommend contacting our team. Do not invent policies, pricing, guarantees, or timelines. Always offer a helpful next step.
Soft next step: Save this blueprint somewhere easy — you’ll add to it over time.
If your AI doesn’t sound like your business, you won’t use it - and your team won’t trust it. These rules keep the output consistent across website chat, emails, posts, and internal docs.
Voice Rules (copy/paste and customize)
Words/phrases we use (examples)
Words/phrases we avoid
Tone examples (fill these in)
Quick prompt to lock it in
Rewrite this in our voice rules above. Make it clear, warm, and specific. Remove hype. Add one simple CTA.
Soft next step: Add 3–5 examples of “best” messaging (emails/posts) and reuse them as style anchors.
This turns your Digital Mind into a guide, not just a chatter. The goal: quickly match people to the right offer and make the next step obvious.
Use this “Offer Card” format for each service
Offer Name: ___
Best for: (who it helps most) ___
Not for: (who it’s not a fit for) ___
Main outcome: ___
What’s included (high level): ___
Timeline expectation: ___
Investment guidance: (“starts at” or “range,” if you share it) ___
What we need from the client: ___
Next step CTA: (book/call/form) ___
Customer-Facing (Front Desk Mode) prompt
Ask 1–2 quick questions to recommend the best offer. Then explain the recommendation in plain language and provide the next step CTA.
Internal-Facing (Team Mode) prompt
Create a short sales-ready explanation of this offer: who it’s for, the outcome, and the next step. Keep it on-brand and skimmable.
Soft next step: Start with your top 3 offers. That alone makes the AI dramatically more useful.
This is the section that makes your customer-facing assistant feel smart and trustworthy. Your goal is to give “approved answers” so the AI doesn’t guess.
FAQ Answer Formula (copy/paste)
FAQ categories to include
Objection Response Formula
Customer-Facing prompt
Answer using the FAQ formula. If the question requires specifics we don’t have, ask one clarifying question or recommend contacting our team.
Soft next step: Add the 10 questions you answered most recently—those are usually the most valuable.
These scripts turn your Digital Mind into a real “front desk”: welcoming, helpful, and conversion-friendly—without being pushy.
Welcome message options
Suggested questions (great for buttons)
Lead capture script
Booking handoff
When to escalate
Soft next step: Even adding just a welcome message + 5 suggested questions improves conversions immediately.
This is the “everyone can talk to it” advantage. Your team gets consistent messaging, faster turnaround, and fewer “how do I say this?” moments.
What your team can ask it to do
Internal rules (copy/paste)
Team prompts (copy/paste)
Soft next step: Pick one repeating task (follow-ups, content plans, onboarding) and standardize it first.
This is how you keep your Digital Mind from drifting into generic answers over time.
Quick QA Test (10 minutes)
Test:
Score each response:
Red flags
Maintenance rhythm
Versioning tip
