Your Marketing Strategy Isn’t Broken—It’s Incomplete: Why Small Businesses Need a Full-Funnel Approach
by Sandy Waggett
11 min reading time
If you're pouring time and money into marketing but still not seeing consistent results, here's something most agencies won’t tell you:
Your marketing strategy probably isn’t broken. It’s just incomplete.
You might have a decent-looking website. You may even be running ads, posting on social media, or sending the occasional email. But if you're only working on one part of the marketing puzzle, you're going to stay stuck in the same frustrating loop:
Random results
Inconsistent leads
Feast-or-famine sales cycles
Constantly guessing what to do next
Sound familiar?
In this blog, I’m going to break down what’s really missing for most small business owners, explain how a complete marketing system actually works, and show you exactly how we build it inside our Performance Marketing Program at MSW.
Why Most Small Business Marketing Feels So Frustrating
Let’s say you’ve tried:
Running Facebook or Google ads
Paying for SEO
Redesigning your website
Posting on Instagram or LinkedIn
Creating a lead magnet
Sending a few emails to your list
If those things didn’t bring the results you were hoping for, you probably thought:
“Marketing just doesn’t work for my industry.” “I don’t have enough time to make this work.” “Maybe I need a different agency…”
But here’s the real issue:
Those are tactics. Not a strategy.
And tactics alone—no matter how good—don’t work if they’re not connected into a full system that moves people from awareness to trust to action.
Let’s unpack what that means.
The Funnel, Simplified (No Jargon, I Promise)
You’ve probably heard the term “marketing funnel.” Here’s what it actually means in the real world:
Top of Funnel → People find you. Middle of Funnel → They get to know you. Bottom of Funnel → They trust you enough to buy from you.
When your marketing is incomplete, here’s what it usually looks like:
You’re spending money to get found (top of funnel)...
But you’re not nurturing that interest into trust (middle of funnel)...
So you’re not closing the sale (bottom of funnel).
That’s the disconnect.
Symptoms of an Incomplete Marketing Strategy
Here’s how you know your marketing is only working partway:
You get lots of clicks, but no calls
You have a beautiful website, but it doesn’t generate leads
You run ads, but they don’t convert
You get referrals, but no new cold leads
You’re doing “a little of everything” but getting inconsistent results
Sound like what you’re experiencing?
It’s not because you’re bad at marketing. It’s because you’re missing the connective tissue—the strategy that ties it all together.
What a Full-Funnel Strategy Looks Like
At MSW, this is exactly what we build into every Performance Marketing Program client experience. It’s not about doing more, it’s about doing the right things—in the right order.
Let’s walk through each stage.
Top of Funnel: Get Found
This is where most people focus—visibility.
Tactics here include:
Google Business Profile optimization
SEO
Local search
Paid ads (Google/Facebook)
Blogging
Social media content
YouTube videos
If you’re not showing up when someone searches, you’re invisible. But visibility alone doesn’t equal sales.
You can have thousands of visitors and still no leads if you stop here.
Middle of Funnel: Build Trust and Nurture
This is the most overlooked piece. And it’s where the money is.
This includes:
Lead magnets (guides, checklists, etc.)
Automated email sequences
Retargeting ads
Testimonials and case studies
Educational blog content
Videos that answer FAQs or explain your process
Most people don’t convert the first time they find you. They need 5–7+ touchpoints before they’re ready to act.
That’s what the middle of the funnel does—it keeps you top of mind and builds trust over time.
Bottom of Funnel: Make It Easy to Say Yes
Now that someone knows who you are and what you offer, your job is to make the next step crystal clear.
That means:
A well-written services page
A strong CTA (book a call, schedule a quote)
A fast-loading, mobile-optimized website
An easy-to-fill contact form
Booking links or appointment calendars
A sales page if you sell products or online services
Too often, I see small businesses doing just this stage—and wondering why people aren’t showing up.
Because if you skip the awareness and trust-building phases, you’re selling cold. And cold traffic rarely converts.
Real Client Example: The Event Planner Who Had the Pieces—But No System
We had a client come to us who was doing all the right things—in pieces.
Beautiful Instagram page
Professional website
Google reviews
Paid ads here and there
But she was overwhelmed, and nothing was converting consistently.
Here’s what we did inside her Performance Marketing Program:
Optimized her site for local search and services
Created a lead magnet: “Your Stress-Free Wedding Timeline”
Built an email sequence that introduced her, shared testimonials, and linked to her most helpful blog posts
Added retargeting ads to bring visitors back to her site
Added an online booking form with a clear CTA
Three months later? Steady leads. Better clients. And a system she didn’t have to micromanage.
Why Most Agencies Only Solve One Part of the Problem
There are a lot of agencies that do pieces of this well.
SEO companies get you traffic—but don’t help with follow-up.
Designers build beautiful websites—but don’t connect the marketing dots.
Ad agencies bring in clicks—but don’t help you nurture them.
That’s why we built our entire business around full-funnel support.
Inside MSW’s Performance Marketing Program, we handle:
Visibility
Nurturing
Conversion
Follow-up
Strategy
Reporting
Adjustments
Because the only kind of marketing that works long-term... is marketing that works together.
How to Tell Where Your Funnel Is Broken
Here’s a quick self-check:
1. Do people know you exist? → If not, you need visibility (SEO, Google profile, ads)
2. Do they understand what you do and trust you? → If not, you need nurturing (emails, case studies, retargeting)
3. Can they easily take the next step with you? → If not, you need better CTAs, a stronger site, or simplified booking
Wherever your answer is “not really”—that’s your starting point.
Final Thoughts: Your Strategy Isn’t Failing—It’s Just Missing Pieces
I’ve been doing this long enough to know you’re not lazy. You’re not “bad at marketing.” You’re just busy. You’re focused on running your business.
But marketing isn’t a one-time project. It’s a system that needs to work together.
When you have that? You get consistent leads. Better clients. Fewer headaches. And time back in your day to do the work you love.
That’s what we build. And we’d love to build it for you.
Ready to Put the Missing Pieces Together?
Let’s take a look at your current strategy and pinpoint exactly what’s missing. We’ll map out a complete, connected system that works—so you don’t have to guess anymore.
Sandy Wardenburg Waggettis theFounder & CEO of MSW Interactive Designs, a premier digital marketing agency specializing inSEO, AI-powered content strategies, and website optimization. Withover a quarter century of experience (eek!), Sandy has helped thousands of business ownersincrease visibility, generate leads, and dominate their local marketsthrough strategic online marketing.
As aCertified High-Performance Coach, Certified Maxwell Leadership Coach, and LXCouncil Moderator, Sandy is not just a marketing expert—she’s atrusted mentor and business strategistwho equips entrepreneurs withdata-driven insights and future-proof tactics. She leadsAI & Marketing Mastery Trainingand exclusiveCEO mastermind groups, helping business leaders stay ahead in the rapidly evolving digital landscape.
Sandy is also theauthor of the upcoming book, The Future-Proof SEO Blueprint: AI, AEO, and SEO Tactics for Small Business Dominance—a must-read for business owners looking tooutsmart competitors and win in the new era of search marketing. The book providescutting-edge strategiesonAI-driven SEO, Answer Engine Optimization (AEO), and how to leverage AI tools to future-proof your digital presence.
When she’s not craftinggame-changing marketing strategies, Sandy enjoyscoaching entrepreneurs, speaking at business conferences, and empowering leaders to make bold moves in their industries.
🚀Want to take your digital marketing to the next level?Connect with Sandy atMSWInteractiveDesigns.comor call 573-552-8403.